How times change and very quickly indeed.
I started using cellphones the moment the original gsm licenses were issued in Nigeria 2001 and I have been using them till now.
In my 11 years of using the various networks, most of my cash has gone to one network in particular and that network is MTNng
I have sworn over their reliable service in my area among friends and colleagues. I use their postpaid, their prepaid and even their data cards and sims for my network.
To say I’m invested in MTN is an understatement my data networking revolves around them.
I got the blackberry for myself a few years after I got it for my wife and we have been using it since then every where we went. So much that I got a quarterly blackberry subscription to use with my device.
A few months ago, I noticed that the quality of the service, data-wise had dropped from the regular 3G to EDGE. I waited about a week, hoping that it would change and go back to its normal state, after seeing no change, I made a call to the customer service and the lady though nice, seemed to be more interested in making sure I got the new security code thing that The company is peddling. I told her my problem and she gave the routine customer service tale of maybe there were a lot of users that I should try after sometime. Of course by this time, I did not have data to work with on my network so I moved to another network incurring some additional cost in terms of their hardware.
Then 3 weeks back, everything went down to GSM from EDGE which means zero data for my wife, myself and anyone using MTN around the area.
I sent a message to @mtn180 on twitter trying to get assistance or someone that would start the process of getting the system in the area checked. No luck no one answered my message.
All this got me thinking, is it that the networks don’t go around to check the state of their equipment? I know there is the routine check of power generator and fueling but I wonder greatly about checking that the equipment is giving the quality service it should give. And assuming they don’t, when a customer is showing some concern about the quality of service, should it not be taken seriously?
The subscription on my BB is now only useful when I link the device to a wi-fi network or move out far enough from my area before I can use a service I have paid for.
Knowing that my BBQ with expire by the end of this month and not sure that the issues will be resolved, I officially tender my quit notice to MTN with respect to data service. It has been nice doing business with you but I guess this has to end as you can’t keep your side of the agreement but my cash will now go to someone else.
@jaidox
End of the Road
September 12, 2012 by Jide Ajayi • Issues, Life • Tags: Data, issues, life, MTN Nigeria • 1 Comment
How times change and very quickly indeed.
I started using cellphones the moment the original gsm licenses were issued in Nigeria 2001 and I have been using them till now.
In my 11 years of using the various networks, most of my cash has gone to one network in particular and that network is MTNng
I have sworn over their reliable service in my area among friends and colleagues. I use their postpaid, their prepaid and even their data cards and sims for my network.
To say I’m invested in MTN is an understatement my data networking revolves around them.
I got the blackberry for myself a few years after I got it for my wife and we have been using it since then every where we went. So much that I got a quarterly blackberry subscription to use with my device.
A few months ago, I noticed that the quality of the service, data-wise had dropped from the regular 3G to EDGE. I waited about a week, hoping that it would change and go back to its normal state, after seeing no change, I made a call to the customer service and the lady though nice, seemed to be more interested in making sure I got the new security code thing that The company is peddling. I told her my problem and she gave the routine customer service tale of maybe there were a lot of users that I should try after sometime. Of course by this time, I did not have data to work with on my network so I moved to another network incurring some additional cost in terms of their hardware.
Then 3 weeks back, everything went down to GSM from EDGE which means zero data for my wife, myself and anyone using MTN around the area.
I sent a message to @mtn180 on twitter trying to get assistance or someone that would start the process of getting the system in the area checked. No luck no one answered my message.
All this got me thinking, is it that the networks don’t go around to check the state of their equipment? I know there is the routine check of power generator and fueling but I wonder greatly about checking that the equipment is giving the quality service it should give. And assuming they don’t, when a customer is showing some concern about the quality of service, should it not be taken seriously?
The subscription on my BB is now only useful when I link the device to a wi-fi network or move out far enough from my area before I can use a service I have paid for.
Knowing that my BBQ with expire by the end of this month and not sure that the issues will be resolved, I officially tender my quit notice to MTN with respect to data service. It has been nice doing business with you but I guess this has to end as you can’t keep your side of the agreement but my cash will now go to someone else.
@jaidox